Return Policy

We grant you a period of 10 Days from the Delivery date to return the products (except those mentioned in Clause 18.2 below, for which the right to cancel is excluded). In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed. Unless you hand the goods over in an IMT Endoscopy store in India, you shall bear the direct cost of returning the goods and import taxes and duties. Being a glass product, all types of Rigid Endoscopes are not returnable and are not covered under the warranty policy.

We reserve the right not to accept the return of products which (i) we believe are being returned after use, or (ii) are damaged (except where the return is on account of damaged goods having been delivered to you).

The withdrawal period will expire after 10 Days from the day on which you received the Order Confirmation.

To exercise the right of withdrawal, you may notify us at imtendoscopy by sending an email to info@IMTEndoscopy.com or by writing to our contact form, of your decision to withdraw from this contract by an unequivocal statement (example: a letter sent by post or email or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you decide to withdraw from this Contract, and subject to above, we will return to you all payments received from you, excluding delivery charges without any undue delay, within 15 days of the date on which the returned product is received at our address. The refund will be issued to the original payment method used during the purchase. Being a delicate item, a rigid endoscope is not covered under warranty or does not have a warranty against blurred vision, fogging, or non-focus of the image.

You shall send back or deliver the goods or hand them over to us at any IMT Endoscopy store in India or via a courier that we will send to your home without undue delay and in any event not later than one month from the Order Confirmation date. Unless you hand the goods over in an IMT Endoscopy store, you shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

18.2 Common Provisions

You shall not have the right to withdraw from the Contract when it is for the delivery of any of the following Products:

• Customized items
• Endoscopes
• Sealed goods not suitable for return due to hygiene reasons and unsealed after delivery
• Damaged goods
• Goods that have been used prior to withdrawal from the contract
• Accessories

Your right to cancel the Contract shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered, or if they have been damaged. Please take care of the product(s) while in your possession.

Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt that you received when the product was delivered. You will find a summary of exercising this cancellation right when you receive the order.

Upon Cancellation

Returns by Courier: You may return the product to the address given by us at the time of placing the return request. The invoice provided along with the return shipment should contain the value mentioned by us while placing a return request. We ask you to return the product within 10 Days from the date of Delivery, together with the receipt. After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. The refund (excluding delivery charges) will be paid as soon as possible and, in all cases, within 15 days from the date on which We receive the returned product at our given address. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase. If you have any questions, you can contact us on our contact form.

18.3 Returns of Defective Products

If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately on our contact form, providing the product details and the damage sustained; you can also call us on +919818100144. You must return the product to the address given by us while placing a return request. The refunding or replacement of the article shall take place as soon as possible and in all cases within 15 days from the date on which we send you an email confirming that the refund or replacement of the product is going ahead. If a defect or damage is confirmed on the returned products, we will give you a complete refund, including the charges you have accrued for delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase. All rights recognized in current legislation shall be, in any case, safeguarded.